Best Customer Communication Course Online in Africa
Africa’s best customer communication course online. Learn clarity, empathy, tone, active listening, de-escalation, and email/chat/phone scripts with role-plays. Certificate.
Beginner
No prior experience
Certificate
Earn verified Certificate
Flexible
Learn at your pace
Accredited by ASIC (Accreditation Service for International Schools, Colleges, and Universities)
GSV CUP ELITE 200. World's most innovative Edtech startups '23
Course Overview
Africa’s best customer communication course online. Learn clarity, empathy, tone, active listening, de-escalation, and email/chat/phone scripts with role-plays. Certificate.
$30.00
$42.00
- Lifetime access to the program
- Nano - Diploma Certificate
- Learn at your own pace
- Access on any device
Course Curriculum
What You Will Learn
Digital Skills Readiness
Module 1
Effective Business Communication in Customer Service
Module 2
Customer Focus Communication: Sensitive and Insensitive Communication
Module 3
Using Effective Communication Techniques to Meet and Exceed Customers Needs and Expectations
Module 4
Module 1: Digital Skills Readiness
Intro to Workplace Skills for Career Success
Introduction
Understanding Computer and Digital Basics
Understanding Digital Tools
The Internet and Online Workspaces
Digital Literacy as Power
Digital Tools for Everyday Work
Simple Excel Functions
At the end of this course, you'll be able to...
Apply the principles of effective communication to build stronger relationships, resolve challenges, and create memorable customer experiences.
Recognize and overcome communication barriers while expressing yourself with confidence and clarity.
Profile customers, understand their needs, and respond appropriately in both sensitive and routine situations.
Deliver solutions in ways that align with different customer expectations and communication styles.
Establish lasting habits and strategies that allow you to continuously improve your customer communication skills.
Earn a Recognized Certificate
Upon completing this course, you’ll receive a verified certificate to showcase your skills. This certificate can be added to your portfolio, LinkedIn profile, or resume, helping you stand out to employers and clients. Gain industry-recognized credentials and take a step toward your professional growth!
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