Best Customer Communication Course Online in Africa

Africa’s best customer communication course online. Learn clarity, empathy, tone, active listening, de-escalation, and email/chat/phone scripts with role-plays. Certificate.

Beginner

No prior experience

Certificate

Earn verified Certificate

Flexible

Learn at your pace

Enroll now

Accredited by ASIC (Accreditation Service for International Schools, Colleges, and Universities)

GSV CUP ELITE 200. World's most innovative Edtech startups '23

Course Overview

Africa’s best customer communication course online. Learn clarity, empathy, tone, active listening, de-escalation, and email/chat/phone scripts with role-plays. Certificate.

$30.00

$42.00

Lifetime access to the program
Nano - Diploma Certificate
Learn at your own pace
Access on any device

Enroll now

Course Curriculum

What You Will Learn

Digital Skills Readiness

Module 1

Effective Business Communication in Customer Service

Module 2

Customer Focus Communication: Sensitive and Insensitive Communication

Module 3

Using Effective Communication Techniques to Meet and Exceed Customers Needs and Expectations

Module 4

Module 1: Digital Skills Readiness

Intro to Workplace Skills for Career Success
Introduction
Understanding Computer and Digital Basics
Understanding Digital Tools
The Internet and Online Workspaces
Digital Literacy as Power
Digital Tools for Everyday Work
Simple Excel Functions

At the end of this course, you'll be able to...

Apply the principles of effective communication to build stronger relationships, resolve challenges, and create memorable customer experiences.

Recognize and overcome communication barriers while expressing yourself with confidence and clarity.

Profile customers, understand their needs, and respond appropriately in both sensitive and routine situations.

Deliver solutions in ways that align with different customer expectations and communication styles.

Establish lasting habits and strategies that allow you to continuously improve your customer communication skills.

Earn a Recognized Certificate

Upon completing this course, you’ll receive a verified certificate to showcase your skills. This certificate can be added to your portfolio, LinkedIn profile, or resume, helping you stand out to employers and clients. Gain industry-recognized credentials and take a step toward your professional growth!

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